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IT IS IMPORTANT FOR YOU TO READ THIS PAGE TO MAKE SURE YOU UNDERSTAND CART'S POLICES & PROCEDURES, RESTOCKING FEES, ETC.
By GLOBAL SERVICES
All credit card orders are processed and charged by Global Services/Pay Net. Please make note on your credit card statements so you know why Global Services/Pay Net and SAIL appears on your credit card billing statement. Email us before disputing any charge so that we can be of assistance with an issue you may have with the charge! If you dispute any charge made by SAIL and associated credit card processing company without contacting us first and allowing us time to discuss it with you and resolve the issue then you will pay all associated fees with your associated dispute and pay a 15% restocking fee for products under $1,000.00 and $25% on products over $1,000.00 and in addition to shipping. If you dispute a charge it does not mean we will take the item back or agree with the dispute. Once again you must contact us before returning any items or when we receive it we will mark return to sender and you will receive the product(s) back. You have 30 days to return any item that is in like new condition. Any returns in less than new condition will not be accepted, and will be returned to you at your expense. Once again contact us before you return it.
Payment Methods
To complete the order form online or within the catalog specify order number (if applicable), quantity, description (product name), color or size, and price. Catalog prices are for cash (when SAIL representative is present and gives you a receipt in person), check, or credit card (Visa or MasterCard) payments by placing your credit card information in the appropriate section. Sorry no COD!!! Do not send cash! There is a $30 service charge on all returned checks! SEE BELOW ORDERING STEPS! Other Payment Sources We can assist you with purchasing some of our items via various loans, Assistive Technology low interest rate loans, sponsors, etc.
CANCELLATION POLICIES FOR REGISTRATION (SERVICES) FOR CRUISES, CHARTERS, COURSES/CLASSES, INSTRUCTION, LESSONS, ADVENTURE TRIPS, PIRATE ADVENTURES, SNORKELING TRIPS, EDUCATION, ETC. There is a 15% processing fee to cancel any of the above services offered by SAIL! Please before registering make sure you want the service you are registering/paying for.
Shipping & Handling
Prices of merchandise and shipping are subject to change without notice! Some items will ship immediately and others will ship as soon as available or when a shipper is available. Boats normally take more time secure a shipper and to get the best possible shipping prices. Some of our products and boats have established shippers and so no delays related to locating a shipper will result unless the item is back ordered. We work to get your product shipped as fast as reasonably possible. When you receive your package check the outside of the box for signs of damage. With all shippers you must check the product for damage before the shipping representative leaves, so duck tape the shipper/person to the door to make sure he/she does not leave until you check your product(s)/package for damage otherwise you may have to keep a damaged product. Regardless of who delivers your product, if it is damaged or has missing parts, contact your carrier immediately to file a damage claim. You must retain all packaging material for the carrier’s inspection. Some times we drop-ship orders directly from the manufacturer, which helps the customer save on dual shipping charges. Sale Tax: Idaho residents only; add 6.0% sales tax. Prices of merchandise and shipping are subject to change without notice.
IMPORTANT RETURN SHIPPING POLICY! IF YOU RECEIVE YOUR ORDER AND DECIDE NOT TO KEEP/PAY IT AND DO NOT OPEN THE PACKAGE AND INDICATE "RETURN TO SENDER, ETC." YOU STILL HAVE TO PAY THE SHIPPING COSTS/FEES FROM US OR FROM THE COMPANY/MANUFACTURER THE PRODUCT(S) WAS SHIPPED FROM AND YOU MUST PAY THE RETURN SHIPPING COSTS, PERIOD! SO THE TOTALLY SHIPPING COST ROUND TRIP IS YOUR RESPONSIBILITY TO PAY!!!!! EVEN IF YOU CONTACT US BEFORE YOU RECEIVE THE PRODUCT AND THE PRODUCT IS ALREADY ON ITS WAY AND DECIDE NOT TO KEEP/PAY FOR THE PRODUCT AND THE PRODUCT HAS ALREADY BEEN SHIPPED IT IS STILL YOUR RESPONSIBILITY TO PAY FOR THE SHIPPING COSTS/FEES. IF YOU PAID WITH A CREDIT CARD THEN THE COSTS WILL BE CHARGED TO YOUR CARD, IF YOU DISPUTE THE CHARGE(S) THEN THIS SAIL ORDERING/PAYMENTS AND LIMITATIONS INFORMATION PAGE WILL BE SUPPLIED TO YOUR CREDIT CARD COMPANY AS VERIFICATION THAT YOU KNEW ABOUT THIS POLICY, ETC., WHICH VERIFIES YOUR RESPONSIBILITY TO THE SHIPPING CHARGES/FEES. All Items are subject to a restocking fee OF 15% FOR ORDERS UNDER $2000.00 AND 25% FOR ORDERS OVER $2000.00. SO MAKE SURE YOU WANT THE PRODUCT BEFORE IT IS SHIPPED! WE ALSO DO NOT GUARANTEE SHIPPING DATES, CHARGES, DELIVERY DATES, ETC. IF YOU FEEL THE PRODUCT TOOK TO LONG TO DELIVER AND HAS ALREADY BEEN SHIPPED, AND YOU CANCEL THE ORDER THEN THE SHIPPING COSTS/FEES IS STILL YOUR RESPONSIBILITY TO PAY VIA THE ORIGINAL METHOD YOU INITIALLY ORDERED. WE GUARANTEE OUR PRODUCTS AND WE GUARANTEE GREAT SERVICE BUT WE DO NOT GUARANTEE YOUR DECISION TO KEEP OR RETURN A PRODUCT(S).
UGLY BOXES: We sometimes use ugly yet sturdy recycled boxes over and over again in an effort to be an environmentally friendly business. We make every effort to use recycled products because we at SAIL/CART believe strongly in preserving our environment for future generations.
Inquires & Complaints
If you are trying to find a particular product or want information on any of our products, or have a complaint (no complaint is too small) email us at info@sailcda.com or call us at 208-762-7110, or write us at PO BOX 1143, HAYDEN, IDAHO 83835, we will reply ASAP, Tuesday – Friday.
Maintenance and Turn Ups
Also all Hobie Mirage drive system and cycles have 60 day free tune up from the date of purchase. To receive this service you must bring the cycle to our store. Free tune ups apply to just 3 general areas of servicing - 1) gear adjustment, 2) cable tightening, 3) chain cleaning. All other services are subject to a charge, such as parts replacement (new parts), major overhauls, new items purchased for the cycle and so on. Defective parts will be determined by the manufacture of item(s).
Returning your order - Important: Please Read!
Our Guarantee - Risk Free Shopping but of course with Limitations: We want you to order with complete confidence, knowing that your satisfaction is guaranteed. If you are not completely satisfied, return your purchase and we will refund your money promptly, however the following return fees do apply: All you need to do to get your money back is return the product to us in its original condition with all the paperwork within 30 days of when you receive it. Shipping cost is not refundable (see about Important Return Shipping Policy). All Items not in stock that must be ordered are subject to a 18% restocking fee & $28% restocking fee for orders over $2,000.00. Custom Orders Are Not Refundable!
You must call before returning any order. Any order returned without a return authorization will be refused. REMEMBER, WE HAVE A 30 DAY RETURN POLICY! So do not delay if you want to return an item.
Recreational Liability Warning: Activities involving motion, height, or new recreational environments for the participant can potentially create the possibility of accidental injury or death. Lack of familiarity to your newly purchase product can also create possible injury or death so ready your owners manual and take it easy with your products until you are familiar with the new product, and even then be cautious. IT IS YOUR RESPONSIBILITY TO READ, UNDERSTAND YOUR OWNERS MANUAL, AND USE YOUR PRODUCT AS INTENDED. Before using your new product, know your own limitations and the limitations of the equipment. We also recommend that you get the appropriate support and technical training for the items you purchased when you are lack any level of skill to safely use your product. SAIL offers extensive products support, training, and recreational technology supportive services for those with and without disabilities that need an additional support. The user assumes all risk or injury due to use of any product and/or accessories purchased from SAIL. All merchandize and/or products is sold under these conditions!
ORDERING ONLINE OR VIA SNAIL MAIL How to Order! GENERAL ORDERING INFORMATION 1) First indicate the product(s) exact name(s) that you want with accompanying order(s) number if applicable. 2) Then indicate how many of each items you want, cost, and color or style (if applicable) of each item. 3) Shipping will be indicated at time of order and/or shipping is indicated with the product on the website. Sometimes the shipping is included in the price as indicated on the website, regardless we will confirm one way or the other. 4) Supply the address the product is to be shipped to with name of person receiving it. 5) There is no sales tax on out of Idaho orders. Current in Idaho sales tax will be added to your order!
CREDIT CARD ORDERS 1) Supply Credit Card type. We only accept Visa or Master Card! 2) Indicate Credit Card Number - For more security split your card number in half and send in two separate emails. 3) Supply 4 digit Security number on back of Credit Card (if you have one). There is a row of numbers on the back of your card and the last 4 digits of the sequence of numbers is the 4 digit number we need, or you may just have a lone 4 digit number sequence. 5) Indicate expiration date. 6) Supply name of person on card and billing. 7) Indicate billing address of Credit Card used for this order(s). 8) Indicate the address you want the order shipped to. 9) There is no sales tax on out of Idaho orders. Idaho sales tax will be added to orders made in Idaho.
SNAIL MAIL ORDER 1) Send us an email or letter with your order or call us at 208-762-7110.
2) Confirm your order: Once we receive your order with payment (with item #/product name, specifications, and price with shipping) your product(s) will be shipped and you will receive an invoice with the shipment as confirmation of your order. If you want further confirmation of your order you can indicate this via email and then we will confirm your order via email. Remember your product must be paid in full with shipping, and tax if applicable before it is shipped.
3) Send a check or money order to the following address: ALL CHECKS MUST CLEAR BEFORE ORDERS CAN BE SHIPPED.
SAIL PO BOX 1143 HAYDEN, IDAHO 83835 208-762-7110
4) After 1-3 is accomplished your product will be shipped or delivered. If you pay by credit card, charges will appear on your credit card statements as charged by GLOBAL SERVICES & SAIL.
5) There is no sales tax on out of Idaho orders. Idaho sales tax will be added to orders made in Idaho.
PHONE CALL ORDERS
CALL US AT 208-762-7110
AT STORE/CENTER ORDERS! MAY 1ST - SEPT 30TH; T.W.T. 11-5, Fri & Sat ON THE WATER; CLOSED SUN & MON. OFF SEASON: Oct. 1st - April 31 By Appointment ONLINE HOURS: Monday - Saturday via Email OUR STORE/CENTER IS LOCATED AT - 406 W. MILES AVE. (on the Corner of HWY 95 & W Miles Ave.), HAYDEN, IDAHO 83835 |
